Refund policy

30-day money-back guarantee

If Becky isn't working for you within 30 days of delivery, email hello@hibecky.com with your order number and we'll send you a refund or a replacement, whichever you prefer. You don't need to send back an opened jar.

Damaged, missing or wrong items

If your order arrives damaged, is missing something, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund at no cost to you.

Unopened items

Changed your mind? Email us within 30 days of delivery to return an unopened jar. We'll reply with where to send it, and refund the item price once it arrives. Return shipping for change-of-mind returns is paid by the customer.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer usually posts them within 5–10 business days. Original shipping charges aren't refunded unless the order arrived damaged or wrong.

Orders placed on Amazon

Becky orders bought on Amazon follow Amazon's return policy. Please start those returns through your Amazon account.

Questions

Email hello@hibecky.com. We answer every email personally, usually within a day.